With modern IoT platform support, physical security OEMs can improve customer satisfaction and lower costs.
IoT is synonymous with integrating technology into once-static elements, enabling new efficiencies and endless possibilities for business and societal growth. As a result, the IoT transformation continues to influence significant changes in how physical security systems are built, operated, and supported. Security system hardware components such as video and recording equipment, access controls, alarm systems, locks, and monitoring services have evolved, as has the software that controls and maintains them.
The IoT revolution unearths opportunities for physical security OEMs to upgrade products continuously. However, these new physical security solutions also require OEMs to deliver ongoing software support. As OEMs embrace an IoT-enabled future, leveraging a future-proof IoT platform is paramount for minimizing risk, enhancing security, and maintaining compliance.
OEM vendors in the physical security space must securely and cost-effectively provide support and device lifecycle management (DLM) from design and manufacturing to deployment and maintenance.
OEMs Must Meet Higher Customer Expectations
Before IoT technology, physical security primarily depended on securing premises and assets with standalone systems. Surveillance cameras with limited resolution and storage, standard landline alarm systems, and locks all required some degree of manual installation, operation, and intervention. Updates and maintenance required scheduling onsite visits, and customers had to wait.
Today, IoT devices are revolutionizing the way we approach security by enabling real-time monitoring, remote access, and the automation of most security processes. Customers are no longer satisfied waiting days for updates, maintenance, or support appointments. Alongside the new real-time, always-on IoT solutions, customers expect immediate answers. As a result, the burden on OEM support and maintenance teams increases exponentially.
According to the international security management organization ASIS, the security services market, including installation and equipment maintenance, is forecast to be worth $117 billion by 2026. Predictive maintenance systems and remote monitoring are impacting organizations’ investments in security services, and they are shifting more to preventative measures and integrated platforms. The benefits of an IoT platform for meeting customer expectations are clear.
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